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Frequently Asked Questions
Frequently asked questions
Alcohol & Tobacco Warehousing Declarations (ATWD) FAQs
Are there any Terms & Conditions associated with submitting online?
How do I let you know if my warehouse registration details change?
Which proprietor/owner category should I complete on the W5 for a non-WOWGR registered wine trader?
Which proprietor/owner category should I complete on the W5 for a private owner of goods who is neither WOWGR nor VAT registered?
Which proprietor/owner category should I complete on the W5/W6 when I release my own goods from my warehouse if I hold both owner and warehousekeeper WOWGR registrations?
Which proprietor/owner category should I complete on the W5/W6 when the owner is not based in the UK?
Which proprietor/owner category should I complete on the W5/W6 if the owner has not supplied a WOWGR certificate, does not have a duty representative acting on their behalf and the initial period is coming to an end?
How do I start using the ATWD Service?
Can I set up an assistant on the Government Gateway but only allow them to 'save' and not 'submit' a Declaration?
How do I change the User ID within the ATWD Service if somebody else is to submit the Declaration?
Does the Government Gateway generate an Activation Code for each warehouse?
Once I receive the Activation Code can I activate my warehouses all at once?
Does the Activation Code go to the warehousekeeper address?
I was completing my Declaration and the system logged me out, what should I do?
My computer crashed as I submitted the Declaration - what should I do?
What if someone leaves the organisation who is enrolled for the service?
Why is the opening stock already pre-populated?
Can I save the Declaration without submitting it?
Can I submit a Declaration for multiple warehouses within my group?
Once I've submitted the Declaration can I amend it online if I've made an error?
How will I know you have received the Declaration?
Can I delete a saved/incomplete Declaration?
How do I declare a Nil Declaration?
What is the Administrative Accompanying Document (AAD) 'current view'?
I want to submit a Declaration but the AAD page is 'locked'?
If the AAD page is locked, can I still save the return?
On the AAD page, if the final destination of the goods is outside the EU, what Destination Warehouse Code should I use?
I have no stock information to declare, can I still submit AADs and Owners information?
What do I do if I have an AAD shortage and the fiscal authority in the destination EC country is satisfied that the shortage qualified for exemption of Excise Duty?
Can I change the Warrant type after I have started to input data?
The owner's details on the Warrant have not been recognised. What can I do?
What Deferment Account Number (DAN) Prefix should I use?
Do I have to enter a 'Payment reference' for the W5 and W6 Warrants using the online service?
Can I save Warrants before I submit them?
Can I amend or delete a saved Warrant?
How can I find previously submitted Warrants?
What if I need to cancel a Warrant after submission?
How do I know if HMRC have received my online Warrant?
How long will I have to wait for 'Approval' to remove the goods?
How do I find out why my warrant is 'Rejected'?
What if my Warrant is rejected and I am unable to obtain 'Approval' before period end?
What is XML?
How do I register for XML
I use Online Services for other government departments. Can I use the same User ID and password for ATWD XML?
Will the software developers have a test facility to test the XML channel?
Once XML has been submitted to HMRC, can it be amended?